Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the rights you have under applicable data protection laws, including GDPR where it applies. Please read this policy carefully to understand our practices.

Information We Collect

We collect information that helps us provide and improve our services, verify identities, secure accounts, and communicate with you. This may include:

Information you give us: details you provide when creating an account (such as name, email address, username, password), communications with support, and any identity documents or proof of address you submit for verification.
Information collected automatically: device and browser information, IP address, unique identifiers, access times, and pages or features you use on our site.
Usage and analytics data: aggregated or pseudonymised information about how you use our site, which helps us improve performance and content.
Information from third parties: where needed, we may receive identity verification or fraud‑prevention information from trusted third‑party providers to comply with legal obligations and to keep accounts secure.

How We Use Your Information

We use personal data to operate our service and to keep it safe. Common purposes include:

Creating and managing your account and verifying your identity.
Providing, personalising and improving our services and features.
Detecting, preventing and responding to fraud, abuse, or other security incidents.
Communicating with you about your account, updates, and support requests.
Sending marketing communications when you have consented to receive them; you can withdraw consent at any time.
Complying with legal and regulatory obligations and responding to lawful requests from authorities.
Carrying out analytics and research to improve our site and services.

Legal Bases for Processing (GDPR)

If you are in the European Economic Area or another jurisdiction where GDPR applies, we process your personal data on the following legal bases:

Contractual necessity: processing necessary to perform the contract with you and to provide services you request.
Legal obligation: processing required to comply with laws and regulatory requirements.
Legitimate interests: for purposes such as fraud prevention, security, service improvement and direct communications, where those interests are not overridden by your rights and freedoms.
Consent: where we rely on your consent (for example, certain marketing communications or optional cookies). You may withdraw consent at any time.

Cookies and Similar Technologies

We use cookies and similar technologies to make our site work, to measure and improve performance, and to deliver relevant content. Cookies may be necessary for core functionality or used for analytics and marketing.

You can manage cookie preferences through your browser settings and, where offered, our cookie controls. Disabling certain cookies may affect site functionality or the personalised experience.

Sharing and Disclosure

We may share personal data with third parties only as described below and under contractual safeguards:

Service providers: trusted vendors who perform services on our behalf, such as hosting, analytics, identity verification, and customer support. They are contractually restricted from using your data for other purposes.
Legal and regulatory authorities: when required by law, to respond to lawful requests, or to comply with regulatory obligations.
Fraud prevention and safety partners: to detect and prevent fraud, abuse, or other harmful activity.
Business transfers: in the event of a corporate transaction such as a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to confidentiality and applicable law.
Aggregated or anonymised data: we may share non‑identifiable information publicly or with partners for analytical or promotional purposes.

International Transfers

Your data may be transferred to, stored, and processed in countries other than your country of residence, including countries whose data protection rules may differ from your jurisdiction. When we make international transfers, we use appropriate safeguards such as standard contractual clauses, data transfer agreements, or other measures permitted by applicable law to protect your personal data.

Data Retention

We retain your personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements. Retention periods vary depending on the type of data and the purposes for processing. In some cases we may retain certain information for a limited period after account closure for legal compliance, dispute resolution, and fraud prevention.

Your Rights

You have certain rights regarding your personal data, subject to local law. These may include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where we are not required to retain it by law.
Restrict or object to certain processing activities, including profiling where relevant.
Request the portability of data you have provided in a machine‑readable format.
Withdraw consent where processing is based on consent.

To exercise your rights, contact us at [email protected]. We will consider and respond to requests in accordance with applicable law. If you are a resident of the EU, EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority.

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, data minimisation, and regular reviews of our security policies. While we strive to protect your information, no system can be completely secure and we cannot guarantee absolute security.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age required by local law to use our services. If we learn that we have collected personal data from a child without appropriate verification of parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will indicate the date of the last revision and, where appropriate, notify you of material changes. We encourage you to review this policy periodically.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us by email at [email protected]. We will respond to your inquiry in accordance with applicable law and our internal procedures.