At Crystalline Eyewear in Richmond Hill, not only do we strive to give you the best products for your optical needs, but also to give you the best service possible. We look forward to building personal relationships with all of our clients to be able to serve you for the long term. Our personalized care and service differentiates us from our competitors as we will take the time and effort to make sure you are happy and satisfied when you come to us.
Our satisfaction Guarantee includes:
- 60 Days guarantee on prescriptions filled for eyeglasses in which case we can replace lenses at NO CHARGE for a doctor’s change
- Full replacement of progressive lenses for first-time wearers if they do not ADAPT within 60 days of purchase.
- All frames purchased from us have at least ONE YEAR Warranty on any manufacturing defects, genuine breakages and/or color peeling.
- Anti-reflective coatings have ONE YEAR Warranty for any peelings or such defects.
- Polycarbonate or Trivex material used for lenses have a SIX MONTH breakage Warranty in which case the lenses will be replaced at NO CHARGE.
- All contact lenses can be exchanged if the prescription changes before the next refill even if the boxes are opened.
- All trial contact lenses are at NO CHARGE
- Our price match guarantee will make sure you are getting the best deal from us on all products provided a written quote is produced from our competitors.
- All adjustments to eyeglasses whether purchased from us or not will be done at NO CHARGE. Adjustments done on patients own eyeglasses will be done at owner’s risk.
Whether you are looking to get a new pair of prescription glasses, sunglasses, contact lenses, need an adjustment or just have a question, feel free to contact us or drop by in person. We’re always here to serve you.
Here are some facts about our Licensed Optician:
Name: Murtaza Janmohamed
- Registered Optician under the College of Opticians in Ontario
- Fellow of the Association of British Dispensing Opticians.
- Over twenty years in the Optical industry from three different countries.
- Well equipped in product knowledge for both eyeglasses and contact lenses.
- Specializes in fitting Multifocal contact lenses.